Privacy Policy
Last updated December 21, 2025
This Privacy Notice for GML Ventures Inc. (doing business as Scaled Up solutions) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at https://getscaledup.com or any website of ours that links to this Privacy Notice
Use Web Design & Growth Software. Scaled Up Solutions provides website design and development services, along with business growth software for small and medium-sized businesses. Our services include lead tracking, customer relationship management (CRM) platforms, appointment booking calendars, automated communications such as missed-call text messaging and website chatbots, and other digital tools designed to help businesses grow and scale.
Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
What personal information do we process?
We may process personal information depending on how you interact with our Services, the choices you make, and the features you use.
Do we process sensitive personal information?
No. We do not process sensitive personal information.
Do we collect information from third parties?
Yes. We may receive limited information from third-party service providers (such as payment processors and analytics providers) that assist us in providing our Services.
How do we process your information?
To provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with legal obligations.
Do we use artificial intelligence?
Yes. We offer AI-powered features such as AI automation and chatbots, provided through third-party AI platforms integrated via our software providers.
Is your information transferred internationally?
Yes. Your information may be processed in Canada, the United States, and other jurisdictions.
How do you exercise your rights?
You may do so by visiting https://app.getscaledup.com or contacting us directly.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information you voluntarily provide when you register for an account, request information, apply for offers, use our Services, or contact us.
This may include:
- names
- phone numbers
- email addresses
- mailing addresses usernames
- passwords
- billing addresses
- debit/credit card numbers contact or authentication data contact preferences
- job titles
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe, Inc.. You may find their privacy notice link(s) here: https://stripe.com/en-ca/privacy.
————————
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
We automatically collect certain information when you visit or use our Services, including:
- IP address
- Browser type
- Device information
- Operating system
- Usage data
- Approximate location based on IP address
This data is used for security, analytics, and service functionality.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
2. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
3. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
4. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
5. To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
6. To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
7. To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
8. Service Operation and Improvement. To operate, maintain, monitor, and improve our Services, including analytics, system performance, troubleshooting, and optimizing functionality for users.
9. Customer Relationship Management and Automation. To manage customer relationships, automate communications, and support business operations within our software platform and related services.
10. Technical Support and Service Security. To provide technical support, resolve issues, and maintain the security, reliability, and integrity of our Services and systems.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
- We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share personal information with trusted service providers, including:
- Payment processors (e.g., Stripe)
- Analytics providers
- Hosting and infrastructure providers
- Software and automation platforms
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We do not sell personal information.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
We do not use cookies for third-party advertising or remarketing purposes.
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
Yes. As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Use of AI Technologies
We provide the AI Products through third-party service providers ("AI Service Providers"). As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?" You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for the following functions:
- AI automation
- AI bots
- Natural language processing
- Text analysis
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
How to Opt Out
We believe in giving you the power to decide how your data is used. To opt out, you can:
- Log in to your account settings and update your user account
- Contact us using the contact information provided
7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
Yes. Your information may be processed in Canada and the United States.
Our servers are located in Canada and the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above), including facilities in Canada, United States, and other countries.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission's Standard Contractual Clauses:
We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only as long as necessary to provide our Services and comply with legal obligations. When no longer required, information is deleted or anonymized.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
We use reasonable technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
10. DO WE COLLECT INFORMATION FROM MINORS?
No. We do not knowingly collect personal information from individuals under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at [email protected].
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Contact us using the contact information provided.
- Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at [email protected].
12. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to Do-Not-Track (DNT) signals.
13. U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional rights under applicable privacy laws.
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
The list below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section "WHAT INFORMATION DO WE COLLECT?"
Category A. Identifiers
Examples: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
Collected: NO
Category B. Personal information as defined in the California Customer Records statute
Examples: Name, contact information, education, employment, employment history, and financial information
Collected: NO
Category C. Protected classification characteristics under state or federal law
Examples: Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
Collected: NO
Category D. Commercial information
Examples: Transaction information, purchase history, financial details, and payment
Collected: NO
Category E. Biometric information
Examples: Fingerprints and voiceprints
Collected: NO
Category F. Internet or other similar network activity
Examples: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
Collected: NO
Category G. Geolocation data
Examples: Device location
Collected: NO
Category H. Audio, electronic, sensory, or similar information
Examples: Images and audio, video or call recordings created in connection with NO our business activities
Collected: NO
Category I: Professional or employment-related information
Examples: Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
Collected: NO
Category J. Education Information
Examples: Student records and directory
Collected: NO
Category K: Inferences drawn from collected personal information
Examples: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
Collected: NO
Category L. Sensitive personal Information
Collected: NO
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
Requests may be submitted via https://app.getscaledup.com or by contacting us.
14. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We may update this Privacy Notice periodically. The updated date will be shown at the top of this page.
15. HOW CAN YOU CONTACT US?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
GML Ventures Inc.
103007 Range Rd 105 B 671 Bow Island, Alberta T0K 0G0 Canada
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
You may submit requests by visiting: https://app.getscaledup.com or contacting us at [email protected].
